Refund Policy

If you are a consumer based in the EU or UK, you have 14 days from the order date to withdraw from the contract for any reason, provided you have not used the credits. By starting to use credits within the 14-day window you expressly consent to the immediate provision of the service and acknowledge that you lose the right of withdrawal for the credits you have consumed.

You can request a full or pro-rata refund when:

• The credits have not yet been activated (e.g. a duplicate transfer).
• You request a refund within 14 days of purchase and have used 20% or less of the purchased credits. The refund covers unused credits at the price paid per credit.
• We are unable to provide the service for a continuous period of more than 72 hours due to an issue on our side.

Refunds are not available for:

• Credits already consumed.
• Bonus credits granted as part of a promotion.
• Accounts terminated for breach of the Terms or the Acceptable Use Policy.
• Orders older than 14 days where more than 20% of credits have been used.

Email [email protected] from the address on your account with:

• Your order number or invoice number.
• The reason for the refund.
• Bank/IBAN details if different from the payment account.

We respond within 2 business days and process approved refunds within 10 business days to the original payment method or, for bank transfer, to the account you specify.

Refunds are issued in the currency of the original payment. If you paid in a currency other than EUR using the checkout converter, the refund amount in your local currency may differ from the purchase amount due to exchange-rate fluctuations or bank fees. We do not compensate for FX differences.

Please contact us first — most issues can be resolved within a day. Initiating a chargeback before contacting us may result in immediate account suspension while the dispute is investigated.